Your privacy is critically important to us, and we are committed to protecting it through our compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR).

This policy describes the types of information we may collect from you or that you may provide when you visit our website https://verbatimlanguages.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect and How We Use It

a. Information You Provide to Us

Personal information that you provide directly to us may include information voluntarily submitted through our contact forms or otherwise provided when you communicate with us. This may include:

• Name
• Email Address
• Additional Contact Information
• Documents or Messages You Choose to Upload or Send

This information is used solely to respond to your inquiries or provide you with services you request from us.

b. Information Collected Automatically

Depending on your consent choices and applicable law, we may collect certain information automatically when you use our Website through cookies and similar technologies. This information may include device and browser information, IP address, pages viewed, interactions with our Website, referral information, and information used to measure website traffic, engagement, and advertising conversions.

We use Google Analytics 4 to understand how visitors use our Website and to measure website traffic and engagement. We also use Google Tag Manager to manage certain analytics and advertising technologies and Google Ads conversion tracking and related conversion-linking technologies to measure the effectiveness of our advertising.

Where consent is required, non-essential analytics and advertising technologies are not activated until you provide consent through our cookie consent mechanism. You may reject non-essential technologies or change your preferences through the cookie settings available on our Website.

For additional information about the cookies and similar technologies used on our Website, please refer to our Cookie Policy.

2. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information processed through our Website against unauthorized access, use, alteration, disclosure, or loss.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

3. Use of Your Information

The information you provide to us via the “Contact Us” form is used to:

• Respond to your inquiries or requests.
• Provide you with information, products, or services that you request from us.
• Collect customer/visitor feedback.
• Fulfill any other purpose for which you provide it.

Personal information voluntarily submitted through our contact forms is used for the purposes described above. Website usage information collected through analytics and advertising technologies is processed separately as described in this Privacy Policy and our Cookie Policy.

4. Legal Bases for Processing

Where applicable data protection law requires us to identify a lawful basis for processing personal information, we rely on one or more of the following bases depending on the purpose of the processing:

Consent. We rely on your consent where required for certain non-essential analytics and advertising technologies. You may withdraw or change your consent choices at any time through the cookie preferences available on our Website.

Contract and Pre-Contractual Steps. We may process personal information when necessary to respond to a request you make before entering into a contract with us or to perform services under a contract with you.

Legitimate Interests. We may process personal information when necessary for our legitimate business interests, including responding to inquiries, operating and improving our Website and services, maintaining the security and integrity of our Website and systems, and measuring the effectiveness of our business activities, provided that those interests are not overridden by your rights and interests.

Legal Obligations. We may process personal information when necessary to comply with applicable legal or regulatory obligations.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing requested services, responding to inquiries, maintaining appropriate business and transaction records, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

The specific retention period may vary depending on the nature of the information, the purpose for which it was collected, applicable contractual requirements, and legal or regulatory retention requirements.

Information processed through analytics and advertising technologies may be retained according to the settings and retention periods applicable to those services and your consent choices.

6. International Data Transfers

Verbatim Languages Inc. is based in the United States. If you access our Website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Where applicable data protection law requires safeguards for international transfers of personal information, we and our service providers use appropriate mechanisms designed to protect such information in accordance with applicable law. These mechanisms may include adequacy decisions, approved contractual safeguards, or other legally recognized transfer mechanisms.

7. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose personal information to service providers and other third parties when necessary for the purposes described in this Privacy Policy, to provide requested services, to comply with applicable law, or as otherwise permitted by applicable law.

Service Providers and Analytics

We may share or make certain information available to service providers that assist us in operating our business and Website, providing communications and email services, securing our systems, and analyzing and measuring the performance of our Website and advertising.

These service providers include Google, which provides Google Workspace for business email, communications, and related productivity services, Google Analytics 4, Google Tag Manager, Google Ads conversion tracking, and related conversion-linking technologies. The information processed by our analytics and advertising services depends on your consent choices and the configuration of the applicable service.

Where required by applicable law, we obtain consent before allowing non-essential analytics or advertising technologies to store or access information on your device.

We may disclose personal information that we collect, or you provide (1) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, under HIPAA and GDPR; (2) to enforce our rights arising from any contracts entered into between you and us, including for billing and collection; or (3) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Verbatim Languages Inc., our customers, or others.

If the Website or our company is merged with or acquired by another company, your information will be one of the assets that is transferred to the new owner.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

YOU SHOULD NOT SEND US ANY PERSONAL INFORMATION SUCH AS CREDIT CARD NUMBERS, SOCIAL SECURITY NUMBERS, OR OTHER FINANCIAL OR PERSONAL INFORMATION OF A SENSITIVE NATURE THROUGH OUR WEBSITE’S CONTACT FORM.

If any documents you wish to send us contain any information of such nature, we kindly ask that you send us the documents via fax or the United States Postal Service.

9. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under 13 years of age may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13.

10. Your Rights Under GDPR

Depending on applicable law, you may have the right to access, correct, or erase your personal information; obtain a copy of your personal information; restrict or object to certain processing; request the portability of your personal information; and withdraw consent where processing is based on your consent. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may also have the right to lodge a complaint with the data protection supervisory authority responsible for your country or region.

To exercise applicable privacy rights, you may contact us at privacy@verbatimlanguages.com. We will respond to requests in accordance with applicable law.

Certain personal information may be necessary for us to provide a service you specifically request. If you choose not to provide information that is necessary for that service, we may be unable to provide the requested service. Declining or withdrawing consent for non-essential analytics or advertising technologies will not prevent you from using our Website or requesting our services.

11. Cookies and Similar Technologies

We use cookies and similar technologies for website functionality, analytics, and advertising measurement. Where required by applicable law, we request your consent before non-essential cookies or similar technologies are used.

You can manage or change your consent choices through the cookie preferences available on our Website.

For more information about the specific technologies we use, their purposes, and your choices, please refer to our Cookie Policy.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

13. Contact Information

If you have any questions or comments regarding this privacy policy and our privacy practices, please contact us at:

Verbatim Languages Inc.
90 W Jersey St, Orlando FL 32806
(407) 288-8034
privacy@verbatimlanguages.com